CANCELLATION POLICY:
• Bookings cancelled up to 28 days of the day of arrival are not subject to a cancellation fee and receive a full refund.
• Bookings cancelled up to 14 days of the day of arrival are subject to a cancellation fee of one night’s accommodation.
• Bookings cancelled within 14 days of the day of arrival will be charged the full amount.
• Bookings cancelled due to being unable to transport you to the island, due to weather will receive a full refund.
• Reservation dates can be changed up to 14 days of the day of check in but changing dates are subject to availability and rate change during peak periods.
• In the case of a no-show, the full amount will be charged for each room booked.
HOST CANCELLATION:
Sipper Island Resort Hosts may need to cancel before your experience due to safety concerns. If this happens then you will get a refund for the monetary amount you have paid to Slipper Island Resort, and you can rebook the experience if you want. (Refunds can take up to 14 business days to process).
Personal expenses incurred- house sitting, vehicle rental ,vehicle expenses, boarding kennels, cattery, all flights, alternative accommodation, and loss of income will not be financially reimbursed by Slipper Island Resort in the event of cancellation or postponement.
Any other costs incurred (e.g., missed flights, additional flights ) will not be covered and we recommend you have comprehensive travel insurance.
COVID-19
• All guests are advised to follow the recommendations of the Ministry of Health in relation to COVID, which is to stay at home if they are feeling unwell or displaying the symptoms of the virus.
• Maintain physical distancing.
• Wash or sanitise your hands regularly.
• Our housekeeping team uses industrial disinfectant sprays, sanitisers.
CHECK IN / CHECK OUT POLICY
Check-in: 10.30 a.m.
Check-out: 9.45 a.m.
Check-in and check-out request time. The final decision remains the responsibility of Slipper Island Resort Management.
Check in and check out time is dependent on tidal times, wave height, wind strength.
Please be mindful that we are at the mercy of the sea. Slipper Island Resort is in the Pacific Ocean 4.80 kilometres from the mainland. Sea conditions may force your period of stay to be cancelled or deferred or postponed.
Slipper Island Resort Commercial Vessel Transfer Confirmation is emailed to the client who has made the booking two days prior to their designated check in date. This enables accurate sea patterns and weather changes to be monitored and time schedules will be reflective of the safest period of sea travel for all parties concerned. All information is provided with your boating confirmation notification which will be emailed to you 48 hours prior to your stay. Parking location is at the Tairua Marina. Slipper Island Resort will communicate to the person who has made the booking should the sea conditions will have an impact on your period of stay.
Any other costs incurred (e.g., missed flights, additional flights ) will not be covered and we recommend you have comprehensive travel insurance.
Please click here to review the full Booking Terms & Conditions
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